Welcome to our website. Please read the following Terms & Conditions carefully before placing an order. By successfully submitting an order, you acknowledge that you have read, understood, and agreed to be bound by all the terms and regulations outlined below.
1. Order Inspection & After-Sales Policy
- Inspection Timeframe: Upon receiving your parcel, please ensure that you unbox and inspect all items within 48 hours.
- Damaged or Missing Items: If any product is found to be damaged, missing, or incorrect, you must contact our customer service team within the specified 48-hour window. You are required to provide an unboxing video and clear photographs as necessary evidence for processing.
- Late Applications: Any requests or claims submitted after the 48-hour threshold will strictly not be entertained or accepted. Thank you for your understanding.
- Return & Exchange Standards: Except for severe quality issues (e.g., expired products, critical damage, or wrong items sent), we do not accept returns, exchanges, or refunds based on personal preferences, skin incompatibility, results not meeting expectations, or incorrect selection of color/size. All approved return items must remain in their original, unopened, and resalable condition with all tags intact.
2. Voucher Terms & Conditions
- How to Apply: Voucher holders must notify and contact our customer service before checking out to manually apply the discount to the shopping cart. Once an order is submitted and payment is completed, no retroactive discounts or cash refunds will be issued.
Usage Restrictions & Rules:
- Applicable exclusively to Deserve Healthcare products.
- Validity Period: The expiration date is subject to the specific live stream mechanism or promotional activity rules. Expired vouchers will automatically become invalid.
- Exclusivity: Vouchers cannot be stacked or used in conjunction with other cash vouchers, Store Credit, Cashback, or Flash Sales promotions within the same single order.
- Per-Order Limit: Each order is strictly limited to the use of one (1) RM50 Cash Voucher.
- Minimum Spend Requirement: The total amount of a single order must exceed RM50 (excluding shipping fees) to qualify for the use of the RM50 Cash Voucher.
3. Store Credit Policy
- Acquisition: Customers can top up or obtain Store Credit by participating in designated Facebook Live Stream sessions.
- Redemption Method: During checkout, select "Use Store Credit" under the Delivery Method page to deduct the amount from your total order payment.
- Validity Period: Store Credit issued by this platform is permanently valid and will never expire.
- General Rules: Store Credit is strictly non-exchangeable for cash, cannot be withdrawn, and is non-transferable to other accounts or combined across multiple accounts.
4. Payment Methods & Time Limits
- Accepted Payment Modes: We accept FPX online banking, Credit Cards, Touch 'n Go eWallet (TNG), and Manual Bank Transfer.
- Bank Account Information & Guidelines (For Manual Transfer):
Bank: Public Bank
Account Number: 3213-5649-26
Account Name: You Pin Sdn Bhd
CRITICAL REQUIREMENT: When performing a Manual Bank Transfer / Online Transfer, you MUST fill in your exact Facebook Name in the [Recipient Reference] field for verification purposes.
- Receipt Submission: After making the payment, you must submit a clear copy of the transaction receipt/bank slip (Payment Receipt) to our customer service team for verification.
- Payment Deadline: Payments must be completed and proof of payment submitted within 24 hours of order placement. Failure to do so will result in the order being treated as void and cancelled automatically by the system.
5. Shipping, Delivery & Stock Availability
- Dispatch Timeframe: Ready-stock items will be dispatched within 3 to 5 working days (excluding weekends and public holidays) after successful payment verification. Pre-order item timeframes are subject to live stream or product page announcements.
- Third-Party Logistics Disclaimer: Actual delivery timelines are subject to third-party courier services. You Pin Sdn Bhd shall not be held liable for delivery delays caused by weather conditions, peak promotional periods (e.g., 11.11), courier sorting hub backlogs, or remote address locations. However, we will assist in tracking your parcel.
- Incorrect Address: Customers are fully responsible for ensuring their shipping address and contact number are accurate during checkout. If a parcel is returned to us due to incorrect details, the buyer shall bear the full cost of re-shipping.
6. Live Stream Ordering & Blacklist Policy
- Cart Retention Period: Products successfully added to the shopping cart during a live stream session will only be retained by the system for a maximum of 1 week (7 days).
- Automatic Cancellation: If an order remains unpaid past the retention period, the system will automatically cancel and delete the order without prior notice, and the reserved inventory will be restocked.
- Malicious Ordering & Blacklist: Accounts that repeatedly place orders without paying, intentionally hoard inventory to block others, or maliciously disrupt live stream operations will be permanently blacklisted. We reserve the right to refuse any subsequent services to such accounts.
7. Amendments & Right of Final Interpretation
- You Pin Sdn Bhd reserves the right to modify, amend, or terminate any of the terms and conditions listed above at any time without prior notice. In the event of any disputes, the final decision and interpretation rest solely with You Pin Sdn Bhd.
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