1. Information We Collect
To ensure your orders are processed successfully and to provide efficient customer support, we may collect the following personal data:
- Identity Data: Your full name, Facebook account/profile name (for live stream order matching and transaction verification).
- Contact & Delivery Data: Shipping address, email address, and contact phone number.
- Transaction & Payment Data: Bank transfer slips, payment receipts, payment time, and transaction amounts.
- Technical Data: IP address, browser type, and cookies tracking your browsing behavior on our website.
2. How We Use Your Information
Your personal data will strictly be utilized for the following core operational purposes:
- To process, verify, pack, and fulfill your product purchases and orders.
- To verify payments made via Manual Bank Transfer against your provided Facebook Name in the Recipient Reference.
- To provide robust customer service and resolve after-sales or delivery inquiries.
- To send you updates regarding our Facebook Live sessions, voucher rewards, or exclusive brand promotions (only with your prior consent).
3. Data Confidentiality & Non-Disclosure Guarantee
- No Selling of Data: We guarantee that our customer database will NEVER be sold, rented, leased, or marketed for any reason whatsoever to third-party entities.
- Essential Authorized Disclosure: We only share necessary delivery details (name, address, and phone number) with our trusted third-party logistics and courier partners strictly to ensure your order can be fulfilled and delivered successfully.
- Legal Compliance: We will not disclose your personal information unless required to do so by Malaysian law, law enforcement agencies, or court orders.
4. Your Data Control & Erasure Rights
- YOU PIN SDN. BHD. acknowledges that you are the sole owner of the information submitted. By submitting your information, you consent to the secure storage and necessary retrieval of your data for the purposes set out herein.
- Access and Deletion: Under the PDPA, you retain full rights to access, correct, or update your personal records. YOU PIN SDN. BHD. will permanently delete any customer data stored on our website upon explicit request.
5. Third-Party Links Disclaimer
The YOU PIN SDN. BHD. website may contain links to websites operated by third parties (such as external payment gateways or social media networks). These external websites possess their own distinct privacy policies. Therefore, YOU PIN SDN. BHD. makes no guarantees and assumes no liability in respect to how your information may be used, stored, or managed on these third-party platforms.
6. Use of Cookies
Our website may deploy "Cookies" to optimize and enhance your online shopping experience (e.g., maintaining items in your shopping cart or remembering login sessions). You may configure your web browser to disable cookies; however, please note that doing so may restrict certain functionalities of our checkout and web systems.
7. Severability & Right of Amendment
- YOU PIN SDN. BHD. reserves the right to modify, amend, or remove portions of this Privacy Policy at any given time without prior notice. This Privacy Policy should be read in conjunction with the other Terms & Conditions applicable to the use of this website.
- Severability: Any condition, clause, or provision within this policy that is declared unenforceable, void, or invalid under the law shall be deemed severable, and all other remaining conditions shall continue to remain fully enforceable, valid, and binding.
8. Contact Our Data Protection Team
If you have any questions, compliance concerns regarding this Privacy Policy, or wish to submit a data erasure request, please contact our dedicated customer service team directly through Facebook Messenger:
- Official Facebook Page: 优品保健 Medyou
- Direct Messenger Link: https://www.facebook.com/youpinmsia/
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